These Terms govern your access to and use of CleanOS products and services, including CleanOS Training. By creating an account or using our services, you agree to these Terms. Please read them carefully.
In these Terms:
To use CleanOS Services, you must:
CleanOS reserves the right to refuse registration or suspend accounts that provide false information or violate these Terms.
CleanOS Training is available on monthly or annual Subscription plans. Current pricing is set out on our Pricing page. All prices are in GBP and inclusive of VAT where applicable.
During the beta period, promotional pricing is available at 50% off standard rates. Beta pricing is locked for 12 months from your sign-up date. We will provide at least 60 days' written notice before any price change takes effect at the end of the beta period.
Monthly subscriptions are billed in advance on the same date each month. Annual subscriptions are billed upfront for the full year. Payment is processed by Stripe. By providing payment details, you authorise recurring charges in accordance with your chosen plan.
If a payment fails, we will notify you and attempt to collect payment again. Access to the Services may be suspended after 7 days of non-payment. Accounts not brought back into good standing within 30 days may be terminated.
Subscriptions renew automatically unless cancelled before the renewal date. To cancel, log in to your account and select "Cancel Subscription", or contact us at hello@cleanos.co.uk. Cancellation takes effect at the end of the current billing period. No refunds are issued for the remaining portion of a paid period.
We offer a 14-day money-back guarantee on new subscriptions. If you are not satisfied within the first 14 days, contact us at hello@cleanos.co.uk for a full refund. After 14 days, no refunds are available for monthly subscriptions. Annual subscriptions cancelled after 14 days are not refunded but remain active until the end of the paid period.
You may use the Services to train your employees and contractors in connection with your cleaning business operations. You may add Learners up to the limit of your Subscription tier.
You must not:
The platform may be configured with your company name, logo, and branding. This is permitted and is the intended use of the Services. The Content itself remains the intellectual property of CleanOS.
All Content on the CleanOS platform, including video lessons, quiz questions, course materials, and certificates, is owned by CleanOS or licensed to us. Nothing in these Terms transfers ownership of that Content to you.
Certificates issued under your company name confirm that a named individual completed a course under your branded CleanOS Training platform. The certificate design and template are proprietary to CleanOS.
You retain ownership of your company data, including staff records you upload and course completion data generated through your platform.
Our Privacy Policy explains how we handle personal data. Where you provide us with personal data about your employees (names, login credentials, completion records), you are the data controller and CleanOS acts as your data processor. We process this data only in accordance with your instructions and as necessary to provide the Services.
You are responsible for ensuring you have the appropriate legal basis to provide your staff's personal data to CleanOS, and for informing staff that their training records are stored on the platform.
We aim to maintain 99% uptime for the CleanOS Training platform but do not guarantee uninterrupted availability. Scheduled maintenance will be communicated in advance where possible. We are not liable for losses arising from unplanned downtime, but we will work to restore service promptly.
CleanOS Training content is aligned to UK legislation including HSWA 1974, COSHH 2002, PPE Regulations 2022, Manual Handling Regulations 1992, RIDDOR 2013, and NHS National Standards 2021. Content is reviewed annually and updated when material regulatory changes occur.
Important: CleanOS Training is a digital training tool and does not constitute legal advice. Completion of CleanOS Training courses does not guarantee regulatory compliance in your specific workplace. You remain responsible for conducting site-specific risk assessments, maintaining COSHH registers, and fulfilling all other statutory duties applicable to your business. CleanOS Training is an evidential record of staff training, not a substitute for professional legal or health and safety advice.
To the fullest extent permitted by law:
These limitations apply whether liability arises in contract, tort (including negligence), or otherwise.
You agree to indemnify CleanOS against any claims, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your use of the Services in violation of applicable law, or any claim by a third party relating to your use of the Services.
Either party may terminate a Subscription by giving notice in accordance with Section 3.5. CleanOS may terminate or suspend your account immediately if you materially breach these Terms, fail to pay, or if we are required to do so by law.
On termination, you may request an export of your training completion data within 30 days. After 30 days, we may delete your account data in accordance with our data retention policy set out in the Privacy Policy.
We may update these Terms from time to time. We will provide at least 30 days' notice of material changes by email to your registered account address. Continued use of the Services after the effective date of changes constitutes acceptance. If you do not accept the changes, you may cancel your Subscription before the effective date.
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or the Services will be subject to the exclusive jurisdiction of the courts of England and Wales.
Before pursuing formal legal action, both parties agree to attempt to resolve disputes through good-faith negotiation. Contact us first at hello@cleanos.co.uk.
For questions about these Terms: